Shipping policy
SHIPPING POLICY Last updated: April 2026
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FREE SHIPPING
Purvik offers free shipping on all orders,worldwide. No minimum order required. No hidden fees at checkout.
PROCESSING TIME
All orders are processed within 1-3 business days of payment confirmation. You will receive an email confirmation with your tracking number once your order has been dispatched.
ESTIMATED DELIVERY TIMES EUROPE (EU + Switzerland + Norway + UK):
→ Estimated delivery : 7-15 business days
REST OF WORLD :
→ Estimated delivery: 10-20 business days
Please note these are estimated delivery windows, not guaranteed dates. Delays may occur due to customs processing, local postal services, or exceptional circumstances.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a tracking number by email. You can track your order directly at the carrier's website using this tracking number. If you have not received a tracking number within 5 business days of your order, please contact us at contact.purvik@gmail.com
CUSTOMS & IMPORT DUTIES
For orders shipped within Europe, no customs fees apply. For orders shipped outside the EU, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee. We recommend checking your local customs regulations before ordering.
LOST OR STOLEN PACKAGES
Purvik is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows your package as delivered but you have not received it, please :
→ Check with neighbours or building reception
→ Contact your local postal service with your tracking number
→ Contact us at contact.purvik@gmail.com if the issue remains unresolved We will do our best to assist you in locating your package.
CONTACT
For all shipping enquiries :
Email : contact.purvik@gmail.com
Response time : 24-48 hours
Monday to Friday — 9:00 to 18:00 CET
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